Privacy Policy

Privacy Policy 

Last updated: 01.11.2025

Welcome to Rinas Car Rental. Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you use our website (rinascarrental.com) or make a booking with us.

 

1. Data Controller

Rinas Car Rental (“we,” “us,” or “our”) is the controller responsible for your personal data collected through this website.
Contact Information:

• Email: booking@rinascarrental.com
• Address: Tirana International Airport OUTDOORS, ARRIVALS

2. What Personal Data We Collect

Depending on how you interact with us (website visitor, customer, renter), we may collect the following types of personal data:

1. Identity Information
   • Full name
   • Date of birth
   • Driver’s license details (number, issuing country, expiry)
2. Contact Information
   • Email address
   • Phone number
   • Mailing address (if needed)
3. Reservation & Rental Details
   • Booking dates (pickup / drop-off)
   • Rental location
   • Vehicle selected
   • Payment information (credit/debit card data, billing address)
   • Additional driver information, if applicable
4. Technical / Website Data
   • IP address
   • Browser type and version
   • Device type (desktop, mobile)
   • Operating system
   • Pages visited, time spent on pages
   • Cookies and tracking data
5. Communications Data
   • Emails or messages you send us (e.g., via contact form)
   • Customer service interactions
6. Optional / Additional Data
   • Preferences (e.g., marketing preferences)
   • Feedback or surveys submitted by you

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To process and manage your car rental reservations
• To communicate with you (confirmation emails, updates, customer support)
• To process payments, issue invoices, and manage billing
• To verify your identity (e.g., driving license) when required
• To improve our website and user experience (analyze how customers use the site)
• To send marketing communications, if you’ve opted in (promotional offers, discounts)
• To comply with legal obligations (e.g., taxation, regulatory reporting)
• To detect and prevent fraud

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Performance of a Contract: Processing is necessary to provide you with a rental service (e.g., reservation, billing).
• Consent: When you opt in to marketing communications or cookies (if required).
• Legitimate Interests: For improving our website, fraud prevention, or customer service.
• Legal Obligation: When we are required by law to retain information (e.g., for accounting/tax) or share with authorities.

5. Data Sharing and Disclosure

We may share your personal data with:

• Third-party service providers, such as payment processors, banks, or billing platforms
• Insurance companies, in the context of car rental agreements
• Local authorities or regulators, if legally required
• Business partners, e.g., roadside assistance or maintenance partners
• Professional advisors, such as lawyers or accountants, under confidentiality

We require all third-party service providers to keep your data secure and use it only for the specified purpose.

6. Cookies and Tracking Technologies

1. What are cookies?
   Cookies are small text files stored on your device to help our website recognize you, remember your preferences, and collect usage information.
2. Types of Cookies We Use
   • Essential Cookies: Required for basic website functionality (e.g., session management)
   • Performance / Analytics Cookies: To understand how users navigate our site and how we can improve it
   • Functional Cookies: To remember user preferences (language, etc.)
   • Marketing / Advertising Cookies: To provide relevant offers (if applicable)
3. Managing Cookies
   You can control and/or delete cookies via your browser settings. However, disabling certain cookies may affect the functionality of our site.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typical retention periods include:

• Reservation Data: Retained for a period required by law or business needs
• Payment Records: Kept to comply with financial and tax regulations
• Marketing Data: Until you opt out or withdraw consent

Once data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and SSL/TLS encryption for data in transit
• Access control to restrict who can see personal data
• Regular security assessments and updates
• Staff training on data protection and confidentiality

9. International Transfers

If any of our service providers are located outside your country, we ensure that your data is transferred only to countries with adequate data protection. We use appropriate safeguards (e.g., standard contractual clauses) to protect your data.

10. Your Rights

Depending on applicable law, you may have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct or update inaccurate or incomplete data
• Right to Erasure (“Right to be Forgotten”): Under certain conditions, ask us to delete your data
• Right to Restrict Processing: Request limits on how we use your data
• Right to Object: Object to certain kinds of data processing (e.g., marketing)
• Right to Data Portability: Get your data in a usable, transferable format

To exercise any of these rights, please contact us at: [booking@rinascarrental.com]. We may ask you to verify your identity before fulfilling such requests.

11. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us and we will delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically (for example, when we change our services, website, or legal requirements). When we do, we will:

• Update the “Last updated” date at the top
• Notify you of important changes (e.g., by email or website notice)

Please review this page regularly to stay informed about how we handle your data.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or how we handle your personal data, please contact:

Rinas Car Rental
Email: booking@rinascarrental.com
Address: Tirana International Airport OUTDOORS, ARRIVALS

By using our website or making a reservation, you acknowledge that you have read and understood this Privacy Policy.